Frequently Asked Questions

Access Membership is available nationwide. Lab draw locations are NOT available in AR, CT, HI, MA, NH, RI, however members from those states will have the option to have their blood drawn in an available nearby state.

Root is 100% Insurance-Free. No surprise bills. No co-pays. No deductibles. No co-insurance. Yes transparency, ease and affordability of testing. Root does not accept insurance or assist with any insurance claims, but Root is FSA/HSA eligible. Members receive itemized receipts for lab costs directly after purchase for submitting to an FSA/HSA plan.

Root is FSA/HSA eligible. Members can expect to receive an itemized receipt via e-mail with the order confirmation. Root does not provide a Tax ID number, medical diagnosis, or diagnostic codes. Reimbursement is not guaranteed. Please contact your FSA/HSA provider in advance to confirm terms of reimbursement

Your lab results will include opinions from our nationally leading functional medicine team. You can also find additional lab interpretation resources in the Root Community. Insights from our team are for education only and if you have an abnormal result, you can bring these results to discuss with your PCP or upgrade to the Premium Membership for a detailed lab review with a Root physician. Root doctors are board-certified and licensed MDs/DOs with expertise in both conventional and functional medicine. They excel at interpreting lab results through a functional medicine lens, focusing on what is optimal rather than just what is normal. 

Everything from our curated lab panels to our meal plans, educational videos, and monthly Root Talks is created by our in-house functional medicine doctors and dietitians. With years of experience working one-on-one with members to address health concerns at the root cause, many of our team members still actively work with Premium members today. We’ve seen it happen before—wellness company leaders becoming out of touch because they haven’t been hands-on for so long. That’s not us. We are in this field daily and stay on top of the latest research with in house Root functional medicine education and collaboration. 

Direct Communication: You can actually talk to us! Whether in the community or during monthly education sessions with our doctors, we’re here for you.

Lab Support: We don’t just leave you hanging with your labs. We provide interpretation resources to help you understand your results.

Upgrade Flexibility: If needed, you have the option to upgrade and work one-on-one with our doctors and dietitians.

Community and Resources: We offer an entire community filled with helpful resources, including easy-to-digest videos on functional medicine topics, full online courses (like Limbic System Retraining & Metabolism), and meal plans.

Customized Lab Panels: Our lab panels aren’t one-size-fits-all. You can choose what makes the most sense for your situation. For example, instead of spending $500 on the same panel that everyone gets (and parts that are not relevant for you), you could simply do a $50 thyroid panel to start! Then, benefit from the opinions and resources of top doctors and dietitians.

Individuals age 18 and older who live in the United States. (See FAQ on where Root is available). Root's Access Membership is in Beta. That means new tests and features are being added constantly and there may be bugs. Patience is required. Access Members are part of the Root Community and must treat each other and our Root team with kindness and respect. 

Root is an insurance-free practice. We work in partnership with you and not your insurance company. We develop personalized treatment plans that work specifically for you with your unique genome, environment, lifestyle, and preferences. We don’t base treatments simply on what is covered. This allows us to maintain transparency, a hassle-free and calming environment without anxiety about unknown bills. At Root, you are investing in your long-term health, and we spend the time needed to focus on you and prevention of illness. We are happy to give you a receipt that you may choose to submit to your FSA/HSA. You can read more about why we are insurance-free here.

Root is a Functional Medicine specialty practice and not set up for primary care. You can still expect a therapeutic partnership and that we will spend the time to know your medical history and family history, but we cannot be listed as your PCP and do not contract with insurance companies to provide primary care. We do require our clients to have a separate PCP listed for acute concerns and routine insurance-based physicals and screenings. We are happy to communicate any findings and treatment plans with your PCP with your permission.

Root farmacy is a weekly meal subscription offering 5-10 fully prepared, healthy meals a week that are perfect for fitting a functional elimination diet or for blood sugar balance and PCOS. These meals are designed straight from our food plans we use 1:1 with our clients. You do not need to be a current Root client in one of our plans to subscribe!

Because supplement recommendations are so personalized based on your preferences, health goals and lab results, we did not include them in the package price. However, you will receive a 20% discount on Root supplements during your membership. 

Root is a Functional Medicine specialty practice and not set up for primary care. We are happy to communicate any findings and treatment plans with your PCP with your permission. We are not available for same day or acute concerns.